Guest Services Manager
Reports to: Director of Operations
The Guest Services Manager has the responsibility of efficient hands-on management of the hospitality services and staff in order to meet guests’ needs while on campus. This position also supervises cleaning personnel and housekeeping functions. Responsibilities will include daily supervision of staff, assignment of tasks and schedules in order to ensure prompt provision of a welcoming, clean, healthy, and safe environment for all students and guests in all areas. In addition, the position includes the supervision of personnel doing, and personal participation in, the day-to-day physical set-up for the programs and events of our conference and educational services. Purchasing, within budget and according to the “triple bottom line” philosophy, is also a part of this work.