Employment
Hospitality and Housekeeping Manager
Reports to: Director of Operations
General Summary
The Hospitality and Housekeeping Manager has the responsibility for efficient hands-on management of the hospitality services and staff, including the supervision of cleaning personnel and housekeeping functions. Your responsibilities will include daily supervision of staff and assignment of tasks and schedules in order to ensure prompt provision of a clean, healthy, and safe environment for all students, guests, and areas. In addition, the position includes the supervision of personnel and your own participation in the day-to-day physical set up for the programs and events of our Conference and Educational Services.
You will be a key member of the Events Planning Team, along with the Director of Operations, the Conference Services Manager, the Coordinator of Short Term Education Programs, and the Dining Services Manager. Your task will be the effective provision of Pendle Hill services to guests and students. You will work strategically with the Events Planning Team to define, quantify, and maintain standards as well as to improve procedures and systems for the delivery of excellent customer service in dining rooms, guest rooms, and meeting rooms. Responding to customer complaints and to their recommendations and compliments will be an important factor ensuring continuous improvement in your department.
Another key task for your position is to determine, with the Director of Operations and your team, the goals for your department, and with the Director of Operations and your team, provide the quantitative and qualitative means to assess your department’s goals on an ongoing basis.
Ultimately, your goal is make sure Pendle Hill guests and students are comfortable and feel very welcomed at Pendle Hill. As with all staff members, it is to ensure that each guest and student will have every opportunity to retreat, study, and experience the work of the Spirit during their time at Pendle Hill.